Product Training, Technical Support, and Customer Service

Product Training & Support

Product Training & Technical Support

Our Technical Support Team is always busy. They get in-depth training on all our products and solutions so they can get you the right help, fast. Just when you need it most.


Product Training & Technical Support

Product Documentation and Knowledge BaseVisit our Support Site for serve-yourself answers

Live Technical SupportGet an expert to help you, from basic troubleshooting to the toughest problems. Email: [email protected]
Technical Support Hours: Monday-Friday, 7 AM-5 PM CST 800-229-3404

CalibrationSend in this request to get your DVM calibrated or bring your DVM to AI World Users Group and get it calibrated on site!

RMA RequestsSend in this request to start a return for testing, evaluation and repairs.

Product Training VideosLearn all about our products through on-demand training videos.

Customer Service

Top notch customer service is at the heart one of our core values: Service. We’re investing in making it easier than ever to place, manage, and track your orders and get up-to-date account information. We go beyond just keeping your orders straight. Our Customer Services team makes sure you get what you need as quickly and easily as possible.


Customer Service

Orders Information[email protected]

Billing Inquiries

Sales Inquiries

Product Training Videos

Knowing how to properly use your equipment and software is key to being successful with your pipeline compliance programs. Whether you’re at your desk or out at a rugged, remote location, knowing how to access the right documentation and quick-hit videos gives you extra peace of mind.

Have questions about products? The Product Support Site has answers.





Live Online Product Training
Email Us for Details

Live In-Person Product Training
Email Us for Details

Virtual BrewRegister for Monthly Online Coffee Talk - Third Thursdays 9 am CT

Online, on demand, live in person, at our site or yours.

Keeping your assets protected with the right field data collection, and remote monitoring, and compliance data management is complex, but using the hardware and software like a pro doesn’t have to be. Get customized or on-demand product training and take control.

Product training whenever, wherever you need it.

To learn more about our products, get in touch with our sales team.