American Innovations Privacy Policy

Effective Date: 01/01/2023

Last Updated: October 27, 2026

1. Introduction

American Innovations and its subsidiaries (“Company,” “we,” “us,” or “AI”) are committed to safeguarding the privacy and security of the information we collect through our websites, business operations, and customer interactions. This Privacy Policy explains what information we collect, how we use and protect that information, how we disclose and retain that information, and the choices and rights available to you.

American Innovations is a business-to-business (B2B) technology company. We primarily serve commercial customers, but the policy applies to personal information collected about employees, representatives, applicants, website visitors, and other individuals interacting with the company in a business context and we do not provide services for consumers, personal, family, or household purposes. In the course of our business, however, we may collect Personal Information relating to individuals acting in a business or professional capacity, including representatives of our business customers, prospective customers, vendors, partners, and service providers, as well as visitors to our websites and authorized users of our online services. This Privacy Policy applies to Personal Information collected online and offline from business customers, prospective customers, website visitors, and other individuals who interact with us in a commercial or professional context.

In some circumstances, we may process information on behalf of our customers pursuant to separate agreements. Where we act solely as a service provider, processor, or similar role under applicable law, our handling of such information is governed by our agreement with the relevant customer, and requests relating to such information should generally be directed to that customer.

This Privacy Policy also applies to our mobile, desktop and cloud applications (the “Apps”), including the Android apps published on Google Play and the iOS apps published on the Apple App Store by American Innovations, Ltd. Optional diagnostics collected through the Apps are described in Section 8 below.

If you have any questions or concerns about this Privacy Policy, please contact us using the information provided in Section 13 below.

2. Definition of Personal Information

Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. Personal Information may include, for example, an individual’s name, business or personal contact information, online identifiers, IP address, account credentials, unique identifiers, payment information, government-issued identifiers, employment-related information, professional or commercial information, internet or network activity, geolocation data, audio/visual information, and other information as defined under applicable law. Personal Information does not include information that has been de-identified or aggregated so that it can no longer reasonably identify an individual, provided that such information is maintained and used in accordance with applicable law.

3. Information We Collect

Because we operate as a B2B provider, the information we collect is related to our business customers, prospective customers, and website visitors as well as other individuals who interact with us in a business or professional context. We may collect the following categories of information:

Information You Provide to Us. When you contact us, submit a form, place an order, create an account, answer a questionnaire, or otherwise interact with us, you may provide information such as your company name, your name, job title, contact information (address, phone number, email), and payment-related details. You may also provide account registration information, billing details, the contents of communications or submissions, and any other information you choose to provide to us.

Information Collected Automatically. When you visit our website, we may automatically collect certain technical information, including your Internet Protocol (IP) address, the domain and host from which you access the Internet, your Internet Service Provider, browser type, operating system, and site usage, diagnostic, analytics, and statistical data. We may collect this information through cookies and similar technologies as described in Section 7.

Information from Inquiries. When you submit a form, respond to a questionnaire, or contact us for information about our products, services, or the company generally, we may store the content of those inquiries for purposes of responding to you and improving our services.

Information from Business Interactions. We may collect information relating to sales discussions, onboarding, account administration, customer support, event participation, transactions, and other business interactions.

Information from Other Sources. We may receive Personal Information from third parties, such as business partners, lead generation providers, event sponsors, publicly or commercially available sources, payment processors, fraud prevention providers, recruiting sources, and service providers that assist us in operating our business

Information Collected Through Our Apps. If you use our Apps, we may collect optional diagnostic information, such as device model, operating system version, Apps version, and a pseudonymous device identifier, as described in Section 8. The only information we collect through the Apps for our own product-support and improvement purposes is optional diagnostics. Information processed to provide the Apps’ functionality is handled as described in Section 8.

4. How We Use Your Information

We collect, retain, and use information only for specific, legitimate business purposes, including to:

• Process and fulfill your orders for our products and services
• Respond to your inquiries and requests for information
• Open and manage customer accounts for online ordering
• Provide customer support and technical assistance
• Administer, maintain, and improve our website and its performance
• Communicate with you about product and service offerings, unless you have opted out of such communications
• Comply with applicable laws, regulations, and legal obligations
• Detect, investigate, prevent, and protect against fraud, unauthorized activity, security incidents, and other unlawful or harmful conduct
• Verify identity, authority, and access rights
• Perform analytics, auditing, reporting, forecasting, and business planning
• Understand the performance, compatibility, usability, and reliability of our Apps, diagnose errors, and plan device support, using optional diagnostics as described in Section 8
• Maintain business records and documentation relating to our customer, vendor, and partner relationships
• Establish, exercise, or defend legal claims
• Facilitate mergers, acquisitions, financings, reorganizations, asset sales, or similar corporate transactions
• Carry out any other purpose disclosed at the time information is collected or as otherwise permitted by applicable law

We will not sell or rent your Personal Information to any third party. We may disclose your Personal Information to third parties as described in this Privacy Policy and as otherwise permitted by applicable law.

5. Third-Party Service Providers and Subcontractors

We may engage third-party service providers or subcontractors to perform certain business functions on our behalf, such as website hosting, payment processing (for example, Authorize.net), and payment settlement (for example, Chase Paymentech). These providers may have access to Personal Information only to the extent necessary to perform their contracted services and are required to protect it in accordance with applicable law and this Privacy Policy.

We require our third-party service providers to implement and maintain appropriate security measures for the protection of any Personal Information to which they have access.

Hosting providers that process optional diagnostic information from our Apps on our behalf may do so only to provide services to us, as described in Section 8.

6. Mobile Information and SMS Messaging

If you provide a mobile telephone number to us — for example when requesting text updates about a calibration, repair, or RMA order — we use that number only to send you service-related text messages about the orders and services you have requested with us, such as receipt, progress, completion, shipping, and expiry notices.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We share your mobile telephone number with our messaging service provider solely to transmit the messages you have asked to receive, and only to the extent necessary to deliver them. That provider is contractually required to protect it in accordance with applicable law and this Privacy Policy, and may not use it for its own purposes. Consistent with Section 4, we will not sell or rent your mobile telephone number to any third party.

Message frequency varies with your order activity. Message and data rates may apply. You may stop messages at any time by replying STOP to any message, or reply HELP for help. For full details of our text messaging practices, see our SMS Policy.

7. Cookies and Website Analytics

Our website may use “cookies,” which are small data files stored on your device that help us improve your experience on our site. Cookies may be used to identify returning visitors so you do not need to re-enter login credentials, and to help us understand site usage patterns so we can improve our content and services.

Depending on the circumstances, information collected through cookies and similar technologies may constitute Personal Information under applicable law.

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate and secure our websites and online services, remember preferences, authenticate users, understand site usage, improve functionality and performance, measure the effectiveness of communications, support analytics and internal reporting, and detect fraud and security incidents.

Most web browsers are set to accept cookies by default, but you can modify your browser settings to decline cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some features of our website may not function as intended.

Where required by applicable law, we will provide additional notice and/or choices regarding cookies and similar technologies, including with respect to analytics or advertising-related technologies, and we will honor legally required opt-out preference signals where applicable.

8. Applications and Optional Diagnostics

Scope. This Section describes how we handle information in connection with our mobile, desktop and cloud applications (the “Apps”), including the Android apps published on Google Play and the iOS apps published on the Apple App Store, for which American Innovations, Ltd. is the listed developer. Except as described in this Section 8, the rest of this Privacy Policy applies to your use of the Apps. If there is a conflict between this Section 8 and another part of this Privacy Policy with respect to the Apps, this Section 8 controls for Apps-related processing.

Information We Collect Through the Apps. The only information we collect through the Apps for our own product-support and improvement purposes is optional diagnostic information (“Diagnostics”). Diagnostics are designed not to identify you directly: they are not designed to include your name, email address, account username, survey or work data, pipeline readings, photographs, precise location, advertising identifiers, or authentication tokens. When Diagnostics are enabled, the Apps may collect and transmit a launch diagnostic event when the Apps start. Diagnostics are currently collected only through our mobile Apps. Our desktop and cloud Apps do not currently collect Diagnostics, and we will update this Section 8 before that changes. A launch diagnostic event in the mobile Apps may include:

• event type;
• device manufacturer and model;
• operating system name and version;
• Apps version and build;
• a random session identifier;
• the country from which the Apps are used; and
• a pseudonymous device identifier that rotates monthly, is derived using a one-way hash, and is not your organization’s device registration ID.

Because the device identifier is pseudonymous, Diagnostics may constitute Personal Information under some applicable laws, and we handle them in accordance with this Privacy Policy.

Diagnostics Settings and Your Choices. If you are located in the European Economic Area or the United Kingdom, Diagnostics are off by default and we collect them only after you opt in. Elsewhere, Diagnostics may be enabled or disabled by default depending on how your organization packages or uses the Apps. Within the mobile Apps, you may turn Diagnostics on or off at any time under Settings, Privacy & App Information. When Diagnostics are disabled, we do not collect new diagnostic information, we stop sending queued diagnostic events where feasible, and we delete locally queued diagnostic data and related diagnostic identifiers for that feature. You may also manage Apps permissions in your device’s operating system settings. Withdrawing your consent or turning Diagnostics off is as easy as turning them on and does not affect the lawfulness of collection before you did so.

Consent and Legal Basis (EEA and UK). Where the EU General Data Protection Regulation, the UK General Data Protection Regulation, or the ePrivacy rules (including the UK Privacy and Electronic Communications Regulations) apply to you, we collect and process Diagnostics, and access the device information they contain, only on the basis of your consent, which you give by turning Diagnostics on in the Apps. You may withdraw consent at any time as described above. You may also have the rights described in Section 11, including the right to object, and the right to lodge a complaint with your local data protection authority.

Other Apps Permissions and Field Data. The Apps may use, where available and applicable, local device resources and permissions such as location, Bluetooth, camera, storage, and network access so that you can use the Apps’ functionality. This functionality is not part of Diagnostics, and information processed through it is not sold or shared with third parties for their marketing or advertising. Data processed to provide the Apps’ functional services is handled under the AI Terms of Service (available at www.aiworldwide.com) and any master agreements between American Innovations and the applicable customer, including where we act as a service provider on a customer’s behalf as described in Section 1, and not under the Diagnostics provisions of this Section 8.

How We Use Diagnostic Information. We use Diagnostics only to understand the performance, compatibility, usability, and reliability of the Apps; diagnose errors; and plan device support. We do not use Diagnostics for targeted advertising or to sell your information.

Sharing of Diagnostic Information. We do not sell Diagnostics, and we do not share Diagnostics with third parties for their own purposes. Diagnostic events are sent over an encrypted connection to American Innovations systems so that we can process them. Hosting providers acting on our behalf may process Diagnostics only to provide services to us and are required to protect the information in accordance with this Privacy Policy and applicable law.

Storage and International Transfers. We store and process Diagnostics in the United States. If you are located in the European Economic Area or the United Kingdom, your Diagnostics will be transferred to, and processed in, the United States, which may not offer the same level of data protection as your country and where public authorities may be able to access the data in accordance with US law. We transfer Diagnostics from the European Economic Area or the United Kingdom only on the basis of your explicit consent, which you give when you opt in to Diagnostics after being informed of this transfer, and which you may withdraw at any time by turning Diagnostics off. Diagnostics are protected in transit by encryption (TLS), and we apply the other safeguards described in Section 9. Diagnostics are optional and are not required to use the Apps.

Notice at Collection (California and Other U.S. States). If you are a California resident, this Section 8 is our notice at collection for Diagnostics. When Diagnostics are enabled, we collect the following categories of personal information: identifiers (a random session identifier and a pseudonymous device identifier that rotates monthly); internet or other electronic network activity and device information (event type, device manufacturer and model, operating system name and version, and Apps version and build); and general location limited to the country from which the Apps are used. We do not use Diagnostics to collect precise geolocation or other sensitive personal information. We collect and use Diagnostics only for the purposes described under “How We Use Diagnostic Information” above. We do not sell Diagnostics, and we do not share them for cross-context behavioral advertising or targeted advertising, so no opt-out of sale or sharing is needed for them. We retain Diagnostics for no more than six (6) months, as described under “Retention and Security” below. You may have the rights described in Section 11, and you will not be discriminated against for exercising them.

Retention and Security. We retain Diagnostics only for as long as is reasonably necessary to analyze Apps performance, compatibility, usability, and reliability, diagnose errors, and plan device support. In determining how long to keep Diagnostics we consider the time needed to complete those purposes, the monthly rotation of the pseudonymous device identifier (which limits our ability to link Diagnostics from the same device across months), and our legal and contractual obligations. We do not retain Diagnostics in identifiable or pseudonymous form for more than six (6) months after collection. At the end of that period, we delete Diagnostics or aggregate or de-identify them so that they no longer relate to an identifiable device or person. Locally queued diagnostic data is deleted as described above when you turn Diagnostics off, and this Section 8 operates consistently with Section 10. We apply safeguards designed to protect Diagnostics in transit, including encryption on public networks where supported, as described in Section 9.

Children. The Apps are specialized business applications and are not directed to children or to the mass consumer market.

Changes and Contact. We may update this Section 8 and the “Last Updated” date of this Privacy Policy as our practices change, as described in Section 12. For questions about this Section 8, contact [email protected]; for support inquiries, contact [email protected]. Our other contact details appear in Section 13.

9. Security and Data Protection

We take the protection of Personal Information seriously. American Innovations and its subcontractors and vendors who have access to Personal Information implement and maintain appropriate physical, technical, and administrative security measures, including but not limited to:

• Encrypting records and files containing Personal Information that are transmitted across public or wireless networks
• Securing Personal Information stored on portable devices such as laptop computers, including through the use of encryption at rest and deployment behind secure networks
• Restricting access to Personal Information to authorized personnel on a need-to-know basis
• Maintaining administrative, technical, and physical safeguards designed to protect against unauthorized access, acquisition, use, disclosure, alteration, and destruction.
• Implementing monitoring, logging, and incident response measures, as appropriate.
• Requiring confidentiality obligations and appropriate vendor diligence and contractual protections.

We maintain safeguards designed to comply with applicable law and require our subcontractors and vendors with access to Personal Information to protect it in accordance with applicable law and contractual requirements.

No method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, while we strive to protect Personal Information, we cannot guarantee absolute security.

10. Retention of Personal Information

We retain Personal Information only as long as reasonably necessary to provide the services you have requested, to fulfill the purpose for which it was collected, to comply with our legal obligations, or in accordance with our written data retention policies. When Personal Information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify the Personal Information.

The criteria used to determine retention periods may include the nature and sensitivity of the information, the purpose for which it was collected and used, whether we have an ongoing relationship with the relevant individual or organization, applicable legal, tax, accounting, reporting, and contractual obligations, applicable statutes of limitation, and our legitimate business needs and records management practices.

Optional diagnostic information collected through our Apps is retained for no more than six (6) months after collection, as described in Section 8, and locally queued diagnostic data is deleted when Diagnostics are disabled.

11. Third-Party Websites

Our website may contain links to third-party websites, and third parties may link to our website. American Innovations is not responsible for the privacy practices or content of third-party websites. We do not control or endorse the products or services offered by third parties. We encourage you to review the privacy policies of any third-party site you visit.

Depending on your jurisdiction and subject to applicable exemptions and verification requirements, you may have the right to request that we confirm whether we process your Personal Information; provide access to or a copy of certain Personal Information; correct inaccurate Personal Information; delete certain Personal Information; provide information about the categories of Personal Information we collect, use, disclose, sell, or share, and the categories of recipients; provide Personal Information in a portable format, where required; opt you out of the sale of Personal Information, sharing of Personal Information for cross-context behavioral advertising, targeted advertising, or certain profiling, where applicable; and limit the use or disclosure of sensitive Personal Information, where applicable.

You also may have the right not to be discriminated against or retaliated against for exercising any privacy rights available under applicable law.

To submit a privacy rights request, please contact us using the information provided in Section 13 below. We may need to verify your identity and authority before processing your request. In some cases, we may deny or limit a request where permitted by law.

If you are an authorized agent submitting a request on behalf of another person, we may require proof of your written authority and may also require verification directly from the individual concerned.

Where required by applicable law, you may have the right to appeal our decision regarding your request by contacting us and stating that you wish to appeal a privacy rights determination.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or to comply with applicable laws and regulations. When we make changes, we will revise the “Last Updated” date at the top of this policy and take any additional steps required by applicable law.. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your Personal Information, please contact us at:

American Innovations

Attn: Privacy Inquiries
Address: 12211 Technology Blvd. Austin, TX, 78727
Phone: 512-249-3400
Email: [email protected]
Support inquiries: [email protected]