American Innovations’ Field Data Division Names Michael Germain Director of Customer Service

Austin, TX – July 7th, 2008: American Innovations’ Field Data Division (FDD), leading provider of products and services for pipeline industries, announced the addition of Michael Germain as Director of Customer Service. Michael will manage technical service engineers, technical writing and return processing as well as direct resolution of all customer issues. He is responsible for completing the implementation of FDD’s Customer Satisfaction Index and the use of that measure to continually improve quality and satisfaction.
 

Previously, Germain worked as a Global Commodity Manager and Operations Manager at Dell’s Round Rock, TX headquarters. As Global Commodity Manager, Germain was responsible for tracking and monitoring new technology development, supporting supplier integration and developing strategies to improve continuity of supply and secure industry best costs. He led a management team realignment resulting in decreased prices of 60% and increased sales of 320% and negotiated supplier agreements and cost reductions across a multitude of components. In addition, he has worked as a Project Manager at Applied Materials and Operations/Logistics Manager at Wolfe Engineering. He has four years of leadership and management experience as a commissioned officer in the United States Army, an MBA from University of Texas at Austin and a BA in History from Texas A & M.
 

“As oil and gas companies become more dependent on technology, the need for products and software to help them manage their growing businesses is more important than ever,” said Germain. “The American Innovations name has enormous recognition in the oil and gas marketplace, and we want to continue not just to meet our customer’s needs, but to anticipate and exceed them.”
 

“At American Innovations, we take quality customer service very seriously,” said Ken Cowan, President of American Innovations. “We believe Michael shares our dedication to our users’ satisfaction and will lead AI in continuing to make great strides forward. He brings extensive expertise in the technology industry and has a strong commitment to ensuring our customers not only receive superior products, but best-in-class service.”
 

Germain can be reached at his Austin, TX office at 512-249-3477 or by email.
 

About American Innovations

American Innovations provides products/services for the oil & gas/water pipeline industries, including web-based remote monitoring & equipment control, total survey solutions for corrosion monitoring, automatic meter reading, alarm point monitoring and integrity management. Product lines: Bullhorn® Remote Monitoring, MicroMax® Interrupters, CP Loggers, Allegro™ Field Computers, Pipeline Compliance System, Integrity Management Program and cathodic protection services.